Terms and Conditions

The terms and conditions at Oshi set out the rules that govern every account, deposit, bonus, withdrawal, and game session on the platform. Reading these rules before registering helps Australian players avoid misunderstandings around bonus restrictions, withdrawal limits, and account eligibility. This page covers the most important clauses relevant to players using the AU-localised casino.

What the Terms and Conditions Cover

Oshi’s terms and conditions form a legally binding agreement between the operator and any registered player. The document covers account registration, identity verification, payment rules, bonus conditions, game restrictions, responsible gambling obligations, and account suspension policies. Players in Australia access the platform under an e-gaming licence issued by the Tobique Gaming Commission, licence number 0000002, held by Novatrix SRL of Costa Rica.

All disputes, account decisions, and bonus interpretations are handled in accordance with these terms. Accepting them at registration is required before placing any real-money wager.

Account Eligibility and Registration Rules

To open an account at Oshi Australia, players must be at least 18 years of age and must not be located in a restricted jurisdiction. Registration requires a valid email address, a secure password, a full name, date of birth, residential address, and the selection of an account currency. Available currencies for Australian players include AUD, BTC, BCH, ETH, LTC, XRP, and USDT.

Only one account per person, household, IP address, and device is permitted. Duplicate accounts may result in forfeiture of funds and permanent closure. Players located in Sweden, Finland, Belarus, Russia, Ukraine, and several other listed regions are excluded from specific bonus offers or from the platform entirely, depending on the applicable restriction.

Registration takes under three minutes for most users, but players should ensure all personal details are accurate at the time of sign-up, since mismatched information can delay or block future withdrawals.

Bonus Terms and Wagering Requirements

Oshi offers a four-deposit welcome package totalling AU$6,000 plus 200 free spins. Each bonus stage carries its own conditions:

First deposit: 100% up to AU$1,500 plus 150 free spins, minimum deposit AU$30, wagering x40, bonus valid for 5 days
Second deposit: 75% up to AU$1,500, minimum AU$30, wagering x40, 5 days
Third deposit: 50% up to AU$1,500 plus 50 free spins, minimum AU$30, wagering x40, 5 days
Fourth deposit: 100% up to AU$1,500, minimum AU$30, wagering x40, 5 days

Free spins from the first and third deposits are credited in batches. The 150 spins on the first deposit arrive as 50 immediately, then 50 on each of the following two days. Free-spin results carry a wagering requirement of x40 and must be activated within 1 day.

The maximum bet allowed while an active bonus is running is AU$5 per round on slots. Real-money maximum bets outside bonus play are AU$80 on slots and AU$750 on card games, roulette, and lottery-style titles. The maximum cashout from welcome bonus winnings is AU$7,500, and the maximum win from free spins is AU$300.

The reload bonus, available once per day on Tuesday, Wednesday, and Thursday, gives 20% up to AU$150 plus 30 free spins with the code RELOAD. The minimum deposit for this offer is AU$30 and the wagering requirement is x45. The Lootbox promotion requires a minimum AU$45 deposit, carries a x40 wagering requirement, and can be used a maximum of two times per day with a maximum win of 10 times the initial bonus.

Wagering contributions are not equal across game types. Slots and pokies generally contribute 100% toward clearing a bonus. Live dealer games contribute 0%, which means using live casino play to clear a bonus balance will have no effect on progress. Roulette and card games typically contribute at a reduced rate, often around 5%. Players should check the full contribution table in the current bonus terms before choosing which games to play during a bonus round.

No-deposit bonuses are not publicly available as a welcome offer. The terms do mention loyalty and no-deposit free spins in specific contexts, but the maximum win from these is capped at AU$80.

VIP Program and Comp Point Rules

The Oshi VIP program operates across five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Players earn 1 comp point for every AU$60 wagered on real-money slot play. Tier thresholds and cashback rates are as follows:

Bronze: 500 CP, 5% weekly cashback, wagering x45
Silver: 1,000 CP, 6% weekly cashback, wagering x40
Gold: 2,000 CP, 7% weekly cashback, wagering x35
Platinum: 4,000 CP, 8% weekly cashback, wagering x30
Diamond: 5,000+ CP, 10% weekly cashback, wagering x25

The maximum weekly cashback across all tiers is AU$3,000. Comp points are accumulated only through real-money slot wagers, not through bonus play or table games. To reach Diamond status, a player would need to wager approximately AU$300,000 in eligible slot play at the standard comp-point rate.

Payments, Withdrawals, and Verification

Card deposits via Visa, Mastercard, and Maestro start from AU$15 and reach up to AU$6,000 per transaction. Crypto deposits have method-specific minimums: 0.0001 BTC, 0.001 BCH, 0.01 ETH, 0.01 LTC, 0.001 XRP, and 5 USDT, with no stated upper limit.

Withdrawals by bank transfer carry a minimum of AU$500 and a maximum of AU$5,000 per transaction, with processing of 1 to 5 banking days. Crypto withdrawals are processed instantly after approval, subject to the following limits: maximum 10 BTC, 100 BCH, 100 ETH, 100 LTC, 5,000 XRP, or 4,000 USDT per transaction.

KYC verification is required before any withdrawal is processed. Documents typically requested include a government-issued photo ID such as a passport or driver licence, proof of residential address such as a utility bill or bank statement, and proof of payment method. Verification normally takes 24 to 72 hours after documents are submitted, provided all files are clear, complete, and match the registered account details.

Withdrawals can be delayed by incomplete KYC, unresolved bonus wagering, maximum-cashout restrictions, or account review. Players should complete verification early to avoid delays when a withdrawal request is ready.

Account Suspension and Prohibited Activities

Oshi may restrict, suspend, or close an account if it detects duplicate accounts, bonus abuse, use of a VPN or proxy to bypass location checks, fraudulent payment activity, or a breach of any term. Funds held in a suspended account may be withheld pending investigation.

Prohibited behaviour includes using automated software or bots during gameplay, sharing account access, providing false personal information, and attempting to withdraw bonus winnings that have not met the applicable wagering requirement. Any winnings associated with a breach may be voided regardless of the game outcome.

Responsible Gambling Obligations

Oshi includes responsible gambling tools and resources as part of the platform. Players must be 18 or older to register and place bets. Self-exclusion, deposit limits, and account restriction requests can be submitted through support channels. For questions about account limits or access restrictions, players can reach the support team via live chat or email at support@oshi.io.

For more detail on how personal data is handled in relation to these rules, the Oshi contact us page provides direct access to the support team for account-specific queries.

Changes to Terms and Jurisdiction

Oshi reserves the right to update the terms and conditions at any time. Changes take effect from the date of publication on the platform. Continued use of the account after an update constitutes acceptance of the revised terms. Players are responsible for reviewing the current version before each session.

All matters arising under these terms are governed by the rules of the issuing jurisdiction, the Tobique Gaming Commission, under e-gaming licence No. 0000002. Disputes not resolved through internal channels may be escalated to the relevant authority as described in the full terms document available on the platform.