Privacy Policy

The Oshi privacy policy explains how personal data is collected, stored, used, and protected when players access the platform. This page outlines data handling practices that apply to Australian players and covers account registration, payment processing, verification, and communication preferences. Understanding these practices helps players make informed decisions about sharing personal information with the casino.

What Information Oshi Collects

When a player creates an account at Oshi, the registration process requires basic personal details. These typically include full name, date of birth, email address, residential address, and selected account currency. Players choosing AUD or supported cryptocurrencies such as Bitcoin, Ethereum, or Tether must complete the same registration fields.

Additional data may be collected during normal platform use. This includes:

Device identifiers, browser type, and IP address
Transaction records covering deposits and withdrawals
Gameplay activity, including game sessions and bonus usage
Communications sent to customer support via live chat or email
KYC documents such as government-issued ID, proof of address, and payment method verification

This information is necessary for account management, fraud prevention, bonus validation, and regulatory compliance under the Tobique Gaming Commission licence (E-gaming licence No. 0000002).

How Personal Data Is Used

Oshi uses collected data for several operational purposes. Account registration data verifies player identity and confirms eligibility under the 18-plus age requirement. Transaction records support deposit processing through Visa, Mastercard, and Maestro, as well as crypto payments via Bitcoin Cash, Litecoin, Ripple/XRP, and USDT.

Gameplay data may be used to personalise game recommendations, display relevant promotions, and calculate comp points within the VIP program. Players earn 1 comp point per AU$60 in real-money slot wagers, and this activity is tracked at the account level to determine VIP tier progression from Bronze through to Diamond.

Communication preferences, including marketing opt-in choices made during registration, determine whether a player receives promotional emails about reload bonuses, the monthly lottery, or active tournaments. Players who opt out of marketing still receive essential account and security communications.

Oshi may share player data with third parties where necessary for normal casino operations. This includes payment processors handling card transactions, blockchain networks processing crypto transfers, and game software providers such as BGaming, Pragmatic Play, Evolution, and Ezugi.

Data may also be shared with the licensing authority where regulatory reporting is required, with identity verification services for KYC checks, and with fraud prevention partners. Oshi does not sell personal data to unrelated third parties for independent marketing purposes.

Third-party providers who supply live casino games or slot content may process session data as part of game delivery. These providers operate under their own data agreements, and Oshi works with established suppliers who meet applicable data protection standards.

Cookies and Tracking

The Oshi platform uses cookies and similar tracking tools to maintain session functionality, remember login state, and monitor site performance. Functional cookies are required for the casino to operate correctly, including cashier access, bonus activation, and account dashboard features.

Analytical cookies may be used to measure traffic patterns and improve the user experience on desktop and mobile browsers. Australian players using iOS or Android devices to access the mobile browser version of the platform are subject to the same cookie practices as desktop users.

Players can manage cookie settings through their browser preferences. Disabling certain cookies may affect platform functionality, particularly in the cashier or promo section.

Data Retention

Personal information is retained for as long as an account remains active and for a defined period after closure. Regulatory requirements under the Tobique Gaming Commission licence may require Oshi to store transaction records and KYC documents for a set number of years after account closure.

Documents submitted for identity verification, such as a passport, driver licence, utility bill, or bank statement, are held securely for the duration required by applicable rules. Players who request account closure should be aware that data retention obligations may continue after the account is deactivated.

Player Rights and Data Access

Australian players may have rights relating to the personal data held on their account. These typically include the right to access data held, request correction of inaccurate records, and request deletion where no legal obligation requires retention.

To exercise any of these rights, players can contact the support team via live chat or email at support@oshi.io. Requests are assessed individually, and responses are provided within a reasonable timeframe. Identity verification may be required before any data request is processed.

Security Measures

Oshi applies SSL encryption across the platform to protect data in transit between player devices and the casino server. Payment data submitted through the cashier, including card details and crypto wallet addresses, is processed through a secure payment environment.

Account-level security includes session monitoring, login credential protection, and KYC checks before withdrawals are approved. Multiple failed login attempts may trigger account restrictions. Players are encouraged to use a strong password of eight or more characters, including uppercase and lowercase letters, numbers, and special characters.

For further information on player protection tools, visit the Oshi responsible gambling page, which covers deposit limits, self-exclusion options, and links to external support services.

Updates to the Privacy Policy

Oshi may update this privacy policy from time to time to reflect changes in operational practices, regulatory requirements, or platform features. Material changes will be communicated to players through account notifications or email where required. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

Players are encouraged to review this page periodically. The current version of the privacy policy applies to all accounts registered on the Australian-facing version of the platform, which operates in AUD and supports crypto account currencies including BTC, BCH, ETH, LTC, XRP, and USDT. All data practices described on this page are subject to the terms and conditions of the Tobique Gaming Commission licence and applicable privacy law.